Work

Better

By

Design

work by design concept

Design work so results and wellbeing reinforce each other

Most organizations are asking the same impossible thing of their leaders:

Deliver stronger results. Keep people engaged. Prevent burnout.

And oh by the way… please do it with fewer resources, more complexity, and less margin for error.

Leaders aren’t failing. The work is.

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The Real Problem Isn’t Motivation.
It’s Design.

When results suffer, organizations push harder.

When burnout rises, they add programs, perks, or training.

But when the work itself stays the same, neither approach works for long.

The problem isn’t effort, mindset, or commitment.

It’s that work is often designed in ways that quietly drain energy, block progress, and force constant heroics.

Work Better By Design starts from a different premise:

The “results stuff” and the “people stuff” were never actually in conflict.
They only feel that way when work is poorly designed.

A Framework for Designing Regenerative Work

At the core of my work is a simple framework for designing work that sustains performance instead of depleting it.

When work is designed well, people can:
4 Pillars | Deliver
Deliver

People are equipped to do their best work. Expectations are clear. Work flows without unnecessary obstruction or inefficiency.

4 Pillars | Develop
Develop

People grow through the work itself. They build skills, take on meaningful challenges, and experiment in ways that energize them and expand what the organization can do.

4 Pillars | Connect
Connect

People feel part of a team with a shared purpose. They voice ideas, ask questions, and collaboration improves the quality of the work.

4 Pillars | Thrive
Thrive

Energy, boundaries, recognition, and recovery are designed into how work happens, so performance can be sustained.

These pillars are not competing goals. When activated together, they form a regenerative cycle: better work improves wellbeing, and stronger wellbeing improves results.

The ABOVE Method:
Small Changes, Inside Your Control

Work Better By Design is not about sweeping transformations or perfect plans.

It’s about teaching leaders how to make small, meaningful changes within their locus of control — changes that create momentum instead of overwhelm.

Across my work, leaders learn a practical method for redesigning work in real time:

  • Ask better, more directional questions
  • Boil big frustrations down into actionable first steps
  • Operationalize changes quickly instead of overengineering
  • Validate progress through real signals in the work, not just dashboards
  • Expand what’s working by naming wins and sharing practices
This approach removes the pressure to “fix everything” and replaces it with a system for continuous improvement that actually sticks.
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Four Ways We Can Work Together…

Organizations engage Work Better By Design at different times and to varying degrees. Each offer meets leaders where they are — from diagnosis, to skill-building, to sustained implementation.

1

Pulse Check

Clarity first. Momentum next.

A facilitated diagnostic that surfaces what’s really getting in the way of results, engagement, and energy — directly from the people closest to the work.

Leaders receive a personalized 90-day blueprint of practical, inside-the-paygrade changes they can act on immediately.

Best for a leader looking for a quick fix for their own team.

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2

Work Better By Design Workshop

A shared framework that leaders can actually use

A half-day, highly interactive workshop that introduces leaders to the Work Design framework and teaches them how to apply it to their own teams.

Leaders leave with clarity, practiced tools, and a concrete plan — not just ideas.

Best for organizations looking for a single-day experience with a large group of leaders (e.g., executive offsite).

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3

Work Better By Design Bootcamp

Six months of guided on-the-job work design

A six-month, high-touch, cohort-based program where leaders redesign work with their teams in real time, supported by coaching and peer learning.

Implementation is built into the experience, so progress starts immediately and compounds over time.

Best for organizations that are looking for expert guidance while a small team of executives test and implement Work Design in the field.

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4

Keynote Speaking

A reset for how leaders think about work

Rachel’s keynotes introduce the Work Better By Design philosophy in a way that resonates with leaders under pressure — grounding big ideas in practical, human reality.

These talks create alignment, language, and urgency, often serving as the catalyst for deeper work.

Best for:

  • Leadership events and conferences
  • Organizational moments that require a mindset shift
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Why This Work Is Different

Most leadership development focuses on individual capability.
Most engagement efforts sit outside the work itself.

Work Better By Design changes the conditions leaders and teams operate in — so better behavior, energy, and outcomes become easier, not harder.

This is not about doing more.
It’s about designing work so people can do their best work without burning out.

About Rachel Cooke

Rachel Cooke helps organizations design work so people can deliver strong results without burning out.

After years in corporate HR, she watched capable leaders take on more responsibility while working within systems that made their jobs harder. Burnout was treated as the cost of performance. She never believed that was necessary.

Rachel has worked with leaders at organizations including American Express, Cisco, Splunk, Takeda, Scholastic, Wolters Kluwer, and AMC Networks. She was named an Inc. Magazine Top 100 Leadership Speaker, and her work has been featured in Fast Company, Business Insider, Bloomberg Quint, and HuffPost. She hosts Macmillan’s Modern Mentor podcast and holds a master’s in organizational psychology from Columbia and a bachelor’s in human development from Cornell.

After months of spinning our wheels, Rachel came in, ran focus groups with our teams and left us with unbelievable clarity on what their key needs are and what actions we should take. We have a plan of action we know will resonate, and a partner for life in Rachel.

SVP | Healthcare Organization

We are so incredibly proud of this program — our leader participants have been raving not just about what they learned, but about what they feel truly armed and ready to do. We’re already seeing shifts in behaviors, and we can not wait to run our next cohort!

CHRO | Beverage Distributor

We reached out to Rachel with a need to build a change leadership capability. That is precisely what was delivered to my team.

CEO North America | Tax and Accounting Business

Months after her talk, our executive leaders are using Rachel’s language and tools in their everyday conversations. That’s how I know real transformation happened.

SVP, HR | Professional Services Firm

Rachel brings a fresh point of view, and some much needed simplicity to challenges we’ve been struggling to find our way through. After just one hour, we have so much more clarity on how to move forward so that we meet employee and customer needs!

Head of Sales Enablement | Media and Entertainment

Rachel was exactly the partner we needed for this event. She took the time to understand our needs and challenges, she infused her talk with examples relevant to us and she engaged with the audience like a pro.

SVP Executive Leadership Development | Financial Services Firm

Rachel loves to say that ‘content is table stakes’ and this workshop proved that to be true! She delivers great information, but her magic is in bringing to life through discussion, practice, action and accountability. One of our best investments of the year.

VP Learning and Development | FinTech Organization

Start the Conversation

If your leaders are stretched, your teams are tired, and results depend on unsustainable effort, the next step isn’t another program.

It’s redesigning the work.

Let’s talk about where you are and what would help most right now.

Let’s Chat

Not ready to jump on the phone? Shoot me an email via my contact form.